Can I search by entering a three-letter airport code instead of a city?
Yes, you can. For instance, search for Melbourne by typing MEL.
Why can't I select 'Outbound' and 'Return' flights separately for international bookings?
Simply because booking 'Outbound' and 'Return' flights separately (one-way flights) works out To be a lot more expensive than a return fare. Therefore we do not offer this option for International flights at all.
Which different classes can be booked for international flights?
Just like for domestic flights, you can book Economy Class and Business Class for International flights too.
What is meant by a direct flight?
A direct flight is a point to point (city to city) flight that is either non-stop or has one or more intermediate stops, but with no change of aircraft.
And what's an indirect flight?
An indirect flight is one where stopovers via intermediate cities are involved.
Uh-oh. Now, what's a stopover?
A stopover is a stop you make at one or more cities during your trip, which involves a change of aircraft.
What is code-share?
What does a transit airport mean?
A transit airport is one where you land for a break in your journey. You may or may not change aircrafts at the transit airport but you will definitely not be able to leave the airport When you're in transit. Your itinerary will give you the details about the duration of transit time.In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are at quite some distance from each other and you'll need to set aside some extra time to walk From one to another. Do make it a point to enquire about your terminal as soon as you arrive, since gate Numbers and terminals can change at the last moment.
Can I book international tickets for infants with via.com?
Yes, you can book tickets for infants and Children on via.com. However, we do not yet book tickets for unaccompanied
Minors. When booking international flights for infants, please keep these points in mind:
Every passenger requires a valid passport.
Infants and children must be accompanied by an adult at least 18 years old.
You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.
The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare
What is the maximum number of seats that I can book?
You can book up to 9 travelers per booking.
What's an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly Replaces the hassles of a paper ticket. When you purchase an e-ticket, we email it to you within 48 hours of your booking.Simply print it out and bring it with you, along with your passport and valid visa to the airline counter, When checking-in for your flight.
Preparing to travel
We've compiled a handy international travel check-list for you. Here goes:
Passport: Your passport must be valid for at least 6 months from the outbound date of travel. All travelers must have individual passports including children and infants.
Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival.You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain Countries. Sri Lanka, Mauritius, Hong Kong, Indonesia and Thailand are the destinations that provide visas on arrival.
Transit Visa: Some countries require you to have a valid transit visa even if you're not stopping enroute. For instance, Indian passport holders flying to Canada via any of the US airports will need to hold a valid US visa for
Transit: Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel. Foreign currency: Check the foreign currency requirements for the country you're visiting.Sometimes there is a minimum requirement and in most cases one should be in possession of a credit card that can be used internationally.
Vaccination: The yellow fever vaccination is the only compulsory vaccination required when visiting countries in This vaccination needs to be taken 10 days prior to entry in any of the yellow fever affected areas.South America and Africa. On return to India, you'll be asked to produce your yellow fever vaccination certification.if you don't have one, you'll be kept in quarantine for about 6 days. The four chief yellow fever vaccination centers are in Bangalore, Chennai, Delhi and Mumbai.
Can I book a certain seat number through via.com?
Please convey your seat preference to our customer service chaps. We'll have to contact the airline directly before we can confirm your preferred seat. Bassinets seats for babies can be requested through the via.com customer service centre too.There is often a high demand for a limited number of seats in bassinet locations, so book well in advance to avoid disappointment.
Can via.com arrange for wheelchairs?
A wheelchair can be requested through the via.com customer service centre. Some Airlines charge for the same and to be paid at the airport.Some airlines require a medical certification to be submitted prior to travel.
Can I enter my frequent flyer number at the time of booking?
Yes, you can enter your frequent-flyer number at step 3 of your booking. However, Please note that accruing miles/points on the flights you book is subject to confirmation from the airline.Some promotional fares do not qualify for frequent flyer miles/points.
How do I know my reservation was booked?
We'll send you an email confirmation for your flight booking.
When will my international booking be completed?
Your booking will be completed after you complete the 4 steps of the booking process successfully.Next step would be keeping your passport details handy as our customer service chaps will be calling you for this information.
Do I need to confirm my flight reservation before I fly?
No, confirmation of flight reservations is no longer required. Your ticket is a sufficient confirmation of your booking.
How do I get my e-ticket details?
We'll send your e-ticket details to the email address you gave us when you made your reservation.
How do I get a boarding pass for an e-ticket?
You need to show your e-ticket confirmation email at the check-in counter. The airline representative will issue your boarding pass at that time.
Do I have to show my e-ticket confirmation email at the airline check-in counter?
Yes, you must carry the e-ticket confirmation e-mail with you. Some airports do not allow entry without a printout of your e-ticket, so be sure to carry one with you.
How much baggage can I carry?
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked-in bags as well as cabin baggage. Often,you'll be asked to pay for any checked-in luggage that exceeds the weight permitted.Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in.
Keep these pointers in mind:
Remember to find out checked-in and hand baggage allowances.Don't pack valuables in your checked-in baggage.Carry medication, money and important documents in your hand baggage.Most airport security regulations permit limited quantities of liquids, gels or pastes that must be carried in containers not exceeding 100ml.The containers must be carried in a separate clear plastic, zip-top or re-sealable bag.Some countries do not permit any liquids in your hand luggage.
How do I cancel a flight reservation?
Four easy steps after you hop on to your trips pages. Select the passengers you want to cancel the reservation for Hit the â€œCancelâ€ button and click on cancel selected passengers Chose reason for cancellation and enter your Telephone pin to cancel All cancellations incur a cancellation fee which will be deducted at the time of the refund. Please keep in mind, however, that most international fares do not refund on partially utilized tickets.
What are the cancellation charges?
The cancellation charges depend on many factors, such as:
Airline: Often, different airlines have different cancellation charges and policies.
Sector: Some sectors have higher cancellation charges than others.
Fare Structure: Some fares attract higher cancellation charges than others.
Time of cancellation: Usually, the closer it is to the departure date, the higher the cancellation charges.
If I need to cancel my flight, what's the latest I can do this by?
With via.com, you can cancel your flight no later than 48 hours before the time of departure. If it's later than 48 hours, you need to contact the airline directly for cancellation.
How will I get my money back after a cancellation?
Via.com will credit the money back to the account you used when making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Please remember that the cancellation charges will be deducted from the refund amount, before the refund is made.
How long does it take to process a refund?
Refund computation will take 12 working days and the amount will reflect in your account within 15-20 working days depending on the issuing Bank.I still haven't received my refund. Help! We're extremely sorry for the delay Please mail us at firstname.lastname@example.org Someone will get back to you at the earliest
What is an amendment?
An amendment is a fancy word for a change in your travel plans. You can change the date, the time or the sector (or all three) of your travel, 48 hrs prior to the departure. For example, if you're booked on a flight from Mumbai to London, you could change your destination to Paris but will have to pay for the amendment. The tickets will be re- issued after you've made the payment and will be mailed to you in 24 hours.
What does it cost to make an amendment?
All amendments come at a fee that varies from airline to airline.Please refer Airline cancellation Policy
How do I get my ticket(s) after an amendment?
We'll email your amended tickets within 24 hours of making the change to the email address you used for the original booking.
Can I cancel my tickets after an amendment?
Yes. You'll have to call our customer care chaps to cancel the amended tickets. You'll have to pay the cancellation charges. Hop on to via.com's
Cancellation Policy for more details.
Amendments (or changes in hotel bookings) How do I modify a hotel booking?
Please refer Hotel Training Material for modifications