Coronavirus (COVID-19) travel advisory
In light of the recent COVID-19 outbreak, certain airlines have confirmed their policy for cancellation with full refund, and date change without penalty*.
Note
In light of the recent COVID-19 outbreak, certain airlines have confirmed their policy for cancellation with full refund, and date change without penalty*.
Note
We are experiencing very high call volumes on our customer care number , and we expect it to remain so for the next couple of weeks. We appreciate your understanding and patience while we assist you. For more assistance we request you send your queries on care@via.com
Airline Policies
Note
Airlines may change their rules without notice, at their discretion, please refer to airline policies for the most recent update. For any amendments and cancellations, you will be charged as per the latest airline policy applicable.
Indigo
Applicable on all routes:
All new and existing bookings for Travel up to 30th April 2020
Cancellation Policy: No Refunds, Only Credit note will be issued for the same passenger to be used any time before 30th September 2020.
Change Policy: Only One Change Fee is waived off, (fare difference if any would apply).
Spicejet
Applicable on all routes:
CANCEL BOOKING
Booking Period & Travel Date Cancellation Policy
(for all booking channels)
All bookings for travel from 25th March'2020 till 14th April'2020 . Bookings will be automatically cancelled with zero cancellation fee and a credit shell for the full amount will be created, which may be used to make another booking for the same passenger (s) for travel on or before February 28th, 2021.
. To make fresh bookings, please visit www.spicejet.com and at the end of the booking process, make payment using the CREDIT SHELL option. This option will be available on our website from April 1st, 2020 onwards.
CHANGE BOOKING
Booking Period & Travel Date Change Policy
(for all booking channels)
All bookings for travel from 25th March'2020 till 14th April'2020 . Reschedule for travel till September 30th, 2020.
. Change fee is waived off for rescheduling one time.
. Fare difference, if any, will apply.
GoAir
Applicable on all routes:
All new and existing bookings for Travel up to 30th April 2020
Cancellation Policy: Cancellation charges apply as per fare rules
Change Policy: Only One Change Fee is waived off, (fare difference if any would apply).
AirAsia
Applicable on all routes:
Booking date: No restrictions
Travel dates Upto 31-Mar-2020
Only applicable for Domestic bookings
Free Cancellations not allowed - (penalty will be charged by the airline)
  • Only flights with travel date 22-Mar-2020 will get a full refund on cancellation or no show
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Only 1 change permissible per PNR
Airindia Express
Applicable on all routes:
All new and existing bookings for Travel up to 30th April 2020
Cancellation Policy: Cancellation charges apply as per fare rules
Change Policy: Only One Change Fee is waived off, (fare difference if any would apply).
There is no urgency to change the travel date and the same may be done once the passenger decides on his new travel dates till March 2021.
Royal Jordanian
Applicable on all routes:
- Booking date: On or before 31-Mar-2020
- Travel date: On or before 31-Mar-2020
In case of flight cancellations due to commercial reasons
  • Full refund available (as cash or credit per airline policy)
  • Free Amendment allowed - (penalty charges and fare difference waived off)
In case of flight cancellations due to goverment restrictions
  • No full refund available (penalty charges to apply)
  • Free Amendment allowed - (penalty charges and fare difference waived off)
Aeroflot
Applicable on all routes:
Applicable only to passengers who are subject to restrictions of the country of departure, destination or transfer
Booking date: On or before 31-May-2020
Travel dates: No restrictions
Free Cancellations allowed - (penalty charges waived off)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Amended travel date should be before 31-Dec-2020
Silk Air
Applicable on all routes:
Booking date: On or before 15-Mar-2020
Travel date: On or before 31-May-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • New travel date should be on or before 31-Mar-2021
United Airlines
Applicable on all routes:
Booking date: On or before 02-Mar-2020
Travel date: On or before 31-May-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
If you do not intend to travel, please cancel the itinerary before travel to retain the ticket value for future use.
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • New travel date should be before 31-Dec-2020
  • Amendment should be done before 31-Dec-2020 or 12 months from original booking date, whichever earlier
China Southern
Applicable on all routes:
Booking date: On or before 24-Jan-2020
Travel date: On or before 10-Jun-2020
Free Cancellations allowed - (penalty charges waived off by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Kenya Airways
Applicable on all routes:
Cancellation Policy: Refunds will only be possible via EMD. This can be utilized within 12 months from date of issue.
Change Policy:Only One Change Fee is waived off, For Travel upto 30 Apr 2020 (Fare difference if any would apply).
Qantas
Applicable on all routes:
Booking date: No restrictions
Travel date: On or before 31-May-2020
Free Cancellations allowed - (penalty charges waived off)
Free Amendment not allowed - (penalty charges waived off; fare difference will apply)
Qatar Airways
Applicable on all routes:
Booking date: No restrictions
Travel date: On or before 30-Sep-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Changes are permissible 3 days prior to departure
Scandinavian Airlines
Applicable on all routes:
Booking date: From 05-Mar-2020 to 19-Mar-2020
Travel date: On or before 31-Aug-2020
This is not applicable for flights wholly within Scandinavia
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Srilankan Airlines
Applicable on all routes:
Cancellation Policy: Only Credit Voucher will be issued valid for 365 days
Change Policy: Only One Change Fee is waived off, For Travel upto 31st May 2020 (Fare difference if any would apply).
Pakistan International Airlines
Applicable on all routes:
Ethiopian Airlines
Re-booking policy: One date change fee exempted for Travel from 01 Mar to 30 June 2020 Date change can be made on or before December 2021 (fare difference if any would apply)
Refund Policy: Travel from 01 Mar to 30 Jun 2020 Only Travel Voucher of equal amount will be issued at Ethiopian Airline office allowed which can be used for a future booking
Thai Airways
Applicable on all routes:
Booking date: No restrictions
Travel date: No restrictions
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply) Free date change allowed for travel within 15-Dec-2020
Saudi Airlines
Applicable on all routes:
Booking date: On or before 31-Mar-2020
Travel date: On or before 15-Apr-2020
Free Cancellations allowed - (penalty charges waived off)
Free Amendment not allowed
Malaysia Airlines
Applicable on all routes:
Booking date: till 31-Mar-2020
Travel dates: On or before 21-Apr-2020
Free Cancellations not allowed
Free Amendment allowed upto 31-Dec-2020 (penalty charges waived off; fare difference will apply)
Cathay Pacific
Applicable on all routes:
Cancellation Policy: Not allowed
Change Policy: Only One Change Fee is waived off, For Travel upto 10th Dec 2020 (Fare difference if any would apply).
Cathay Dragon
Applicable on all routes:
Booking date till 17-Mar-2020
Travel dates: up to 31-May-2020
Free Cancellations allowed - (penalty charges waived off)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Cebu Pacific
Applicable on all routes:
All new and existing bookings for Travel up to 30th June 2020.
Cancellation Policy: Only Travel Funds allowed which can be used for a future booking The Travel Fund is valid for 180 days and can be used for bookings as far as 12 months out.
Change Policy: Only One Change Fee is waived off, (fare difference if any would apply).
Alitalia
Applicable on all routes:
From Italy -> To Anywhere
From Anywhere -> To Italy
Booking date: On or before 04-Mar-2020
Travel dates: Up to 03-Apr-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Amended travel date should be before 30-Jun-2020
Air Astana
Applicable on all routes:
Booking date on or before 31-Jan-2020
Travel date till 15-Apr-2020
Free Cancellations not allowed - (penalty charges applicable)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Virgin Australia
Applicable on all routes:
From Sydney -> To Hong Kong
From Hong Kong -> To Sydney
Booking date: No restriction
Travel date till 30-Apr-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Changes are permissible 1 days prior to departure
  • Only 2 change permissible per PNR
Applicable on all routes:
Booking date: No restriction
Travel date till 30-Jun-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Changes are permissible 1 days prior to departure
  • Only 2 change permissible per PNR
Korean Air
Applicable on all routes:
Booking date till 10-Mar-2020
Travel date till 31-Mar-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Jet Star
Applicable on all routes:
Booking date till No restrictions
Travel date till 31-May-2020
Free Cancellations allowed - (penalty charges waived off)
Free Amendment not allowed - (penalty charges waived off; fare difference will apply)
Travel vouchers can be redeemed in one booking only within 6 months of issue, for travel within 12 months of new booking date
Star Air
Applicable on all routes:
All Travellers schedule to Travel between 25 Mar 2020 to 15 April 2020, can cancel their travel and the full amount will be set up as a star credit in the PNR of the travelling passenger.

The full amount of the star credit can be used for any future bookings for the same passenger (as on previously booked PNR) with travel date up to 31 Mar 2020 across any of the flights. Cancellation and rescheduling charges for such bookings are waived off.
Emirates
Applicable on all routes:
Customers with tickets issued on/before 31st March who are impacted due to:
  • Travel ban: Where there is government notification that prohibits travel
  • Travel advisory: General government advisory against non-essential travel
  • Quarantine requirements: Mandatory quarantine at origin or destination
  • Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
  • Flight cancellation: Flights cancelled by Emirates are eligible for Rebooking and Travel Voucher options:
  • Travel voucher for ticket value with a validity of 12 months from date of issue.
  • Customers with flight bookings for travel on or before 30 June 2020 can rebook their flights to any Emirates destination within the same region without a rebooking fee or paying any fare difference.
Emirates regions are: Africa; Australasia; Europe; Far East; Gulf, Middle East and Iran; Indian Ocean Islands; North America; South America; West Asia.
Etihad Airways
Applicable on all routes:
Passengers due to travel before 30 June 2020
Re-booking policy: One date change fee exempted for Travel on or before 30 June 2020 (Fare difference if any would apply)
Refund Policy: Only Etihad credit will be issued, Book new ticket on or before 30 Sep 2020 for outbound travel starting before 31 July 2020 (Fare difference if any would apply)
Turkish Airlines
Applicable on all routes:
TERMS & CONDITIONS
FROM/TO UAE
ORIGINAL FLIGHT DATES 14 MARCH 2020 - 15 APRIL 2020
TICKETED ON/BEFORE 15 MARCH 2020
OPERATING CARRIER TURKISH AIRLINES
ACTION DATE UNTIL 15 APRIL 2020 (Including)
REBOOKING* & REROUTING**
IF ALL NEW REQUESTED
TRAVELING DATES ARE ON/BEFORE
31 MAY 2020
Rebooking and rerouting will be made without any rebooking fee, even for different classes in the same cabin of original ticket (no fare difference – no rebooking fee).
IF ALL NEW REQUESTED
TRAVELING DATES ARE
AFTER 31 MAY 2020
Rebooking and rerouting will be made without any rebooking fee. Fare differences will be charged if the original fare is not available on new departure dates / destinations (only rebooking fee will be waived).
* ON INTERLINE FLIGHTS WHERE TK IS THE MARKETING CARRIER, THE ORIGINAL FARE RULES WILL APPLY FOR REBOOKING AND REROUTING.
** NEW DESTINATION MUST BE IN THE SAME IATA REGION AND ALL NEW TRAVELLING DATE MUST BE IN 1 YEAR AS FROM THE ORIGINAL TICKETING DATE.
REFUND REQUESTS
UNUSED TICKET Refund will be made without any charge disregarding the fare rules. Interline flights where TK is the marketing carrier are also included.
USED TICKET Refund will be made considering as involuntary. Interline flights where TK is the marketing carrier is also included.
EXTENSION OF VALIDITY
VALIDITY OF TICKET CAN BE EXTENDED UNTIL 31MAY2020 WITHOUT ANY FARE DIFFERENCE OR PENALTY.
Additional Info:
The changes mentioned above will be limited to only once and other additional changes will be handled with existing penalties and fare differences within the fare rules. If the involuntary change is already done once to a ticket, further change/refund requests must be handled according to fare rules.
Air Vistara
Applicable on all routes:
Booking date: On or before 31-Mar-2020
Travel date: On or before 30-Apr-2020
Applicable on both Domestic and International flights
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • New travel date should be before 31-Dec-2020
Air Canada
Applicable on all routes:
Booking date: till 04-Mar-2020
Travel date before 30-Apr-2020
Applicable on both Domestic and International flights
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • New travel date should be before 31-Dec-2020
  • Cancellation allowed 24 hours prior to departure
Applicable on all routes:
Booking date: From 04-Mar-2020 to 31-Mar-2020
Travel date: No restrictions
Applicable on both Domestic and International flights
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • New travel date should be before 31-Dec-2020
  • Cancellation allowed 24 hours prior to departure
Air China
Applicable on all routes:
Booking date: till 29-Jan-2020
Travel dates: On or before 30-Jun-2020
Free Cancellations allowed - (penalty charges waived off)
  • Tickets should be cancelled before travel
Free Amendment allowed - (penalty charges waived off)
Air France
Applicable on all routes:
Booking date: Up to 31-Mar-2020
Travel dates: Up to 31-May-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Kuwait Airways
Applicable on all routes:
1.REFUNDABLE TICKETS
  • Refund on Fully unutilized tickets:
    Refund without deducting any refund penalty charges (Refund can be processed through BSP-link).
  • Refund on partially utilized tickets as per fare rules.
  • Date Change Penalty waiver is applicable as per the ticket validity.
Re-issue/Re-routing
  • Reissue/Rerouting is permitted without charging reissue/rerouting penalty charges. Any difference in Fare, Taxes, Surcharges must be collected.
2. NON-REFUNDABLE TICKETS
Fully or partially un-utilized tickets
  • Date change or re-routing is permitted without any reissue/rerouting penalty charges. All travel to be completed by 31st December 2020.
  • Any difference in Fare, Taxes, Fees and surcharges must be collected as per the fare conditions.
  • Date Change Penalty waiver is applicable for all travel to be completed by 31st December 2020.
Singapore Airlines
Applicable on all routes:
Cancellation Policy: As per Fare Rules
Change Policy: Only One Change Fee is waived off, For Travel upto Mar 2021 (Fare difference if any would apply).
Air Arabia
Applicable on all routes:
Modification – 24hrs prior to Travel date
Free Re-booking: Allowed (fare difference if any would apply).
Free Cancellation: Allowed (No Refunds, Only credit voucher to be used within 1 year on any Air Arabia Flights.
Lufthansa
Applicable on all routes:
Booking date: On or before 05-Mar-2020
Travel dates: Up to 30-Apr-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Applicable on all routes:
Booking date: From 06-Mar-2020 to 31-Mar-2020
Travel dates: Up to 30-Apr-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Amended travel date should be before 31-Dec-2020
  • Tickets should be unused
Flynas
Applicable on all routes:
Passengers can cancel\change their Domestic and International bookings as per rules below:
  • Creation Date: All bookings made before 31 March 2020.
  • Travel Period: 09 March 2020 till 30 April 2020.
  • No change fees for first time only
  • Applicable for all Bookings made through flynas.com or call center.
  • Fare difference applicable
  • Change your flight to any date till 5th October 2020
  • In case of cancellation, full amount will be saved as a credit under the same booking reference for 1 year starting from the cancellation date and the passenger can use it for any of flynas domestic or international destinations.
  • The above conditions apply to all domestic and international flights.
  • Passengers who booked through travel agencies must contact the agency to change \ cancel their bookings.
Fly dubai
Applicable on all routes:
Flight suspension effect from Tuesday 24 March 2020 at 23:59 (UAE Time) until Tuesday 07 April 2020 at 23:59 (UAE Time)
Cancellations
If your flight is cancelled, the following options are available to you:
Refund
  • You can request a refund to flydubai voucher. A flydubai voucher is valid for 12 months from the date it is issued.
Rebooking
  • You can rebook, free of charge, to travel up to 60 days from your original date of travel.
  • If you choose to rebook more than 60 days from your original date of travel, any difference in fare will apply.
  • Change in travel plans
    If you would like to change your travel plans, the following options are available to you:
Refund
  • You can request a refund to flydubai voucher and normal fare rules will apply. A flydubai voucher is valid for 12 months from the date it is issued.
Cancellations
  • You can rebook without penalty to travel at a later date; any difference in fare will apply. Normal fare rules will apply to any changes made to your booking after 16 April 2020.
Ethiopian Airlines
Applicable on all routes:
Booking date: No restrictions
Travel date till 30-Jun-2020
Free Cancellations allowed - (penalty charges waived off)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Amended travel date should be before 31-Dec-2020
Air Mauritius
Applicable on all routes:
From India -> To Anywhere
From Anywhere -> To India
Booking date: till 30-Apr-2020
Travel date till 30-Jun-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Rwanda Air
Applicable on all routes:
Cancellation Policy: As per Fare rules
Change Policy: Only One Change Fee is waived off (Fare difference if any would apply).
Phillipine Airlines
Applicable on all routes:
Booking date till 31-Mar-2020
Travel date: No restrictions
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Changes are permissible up to 7 days prior to departure
  • Only 1 change permissible
KLM Royal Dutch Airlines
Applicable on all routes:
Booking date till 31-Mar-2020
Travel date: till 31-May-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Biman Bangladesh Airlines
Applicable on all routes:
From UAE -> To Bangladesh
From Bangladesh -> To UAE
Booking date: No restrictions
Travel date: On or before 31-Mar-2020
Free Cancellations allowed - (penalty charges waived off)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
Virgin Atlantic Airlines
Applicable on all routes:
Booking date: On or before 19-Mar-2020
Travel date: On or before 31-May-2020
Free Cancellations not allowed - (penalty will be charged by the airline)
Free Amendment allowed - (penalty charges waived off; fare difference will apply)
  • Amended travel date should be before 30-Apr-2021
Air Blue
Applicable on all routes:
Domestic Flights
Change Charges: Zero (fare difference if any would apply).
Refund Charges: Zero
Effective till 16th April 2020.
International Flights: Inbound Passengers to U.A.E
Change Charges: Zero (fare difference if any would apply).
Refund Charges: Zero
Effective till 4th May 2020.
Oman Air
Applicable on all routes:
Cancellation Policy: As per fare rules
Change Policy: For any tickets issued until 31st May 2020 Only One Change Fee is waived off, Valid for 6 months
(Fare difference if any would apply).